When Tim Quinlan started Logistics Decisions in 1998, he had been a Freight Rep at several big companies and grew tired of apologizing to customers for the embarrassing mistakes made by the carriers he worked with. He faced complaints from angry customers due to delays, lost freight and extra costs that he had no power to change or correct.
He wanted to create a new Logistics Company that offered error proof shipping that customers could always rely on, and one that he could be proud of.
To accomplish that, he would control every detail, on every shipment. He would take extra time to fool-proof every step along a shipment’s way, determined NEVER to let a customer down.
Even before pickup, he would call every trucker, every dock, every shipper and consignee in advance, confirming expectations and ensuring everyone did their jobs until final delivery.
He discovered that by calling everyone in advance, he uncovered shipping errors that would have led to delivery delays and unexpected extra costs.
Since his phone calls found these issues in advance of pickup, he had extra time to correct these problems, ensuring consignee deliveries were on time and free of unnecessary extra costs.
That extra care took a lot of extra time for each shipment, but it paid off. Customers and consignees loved it. Of the five customers that we had at start-up, three of them still ship with us, all these years later. We are very proud of that.
Almost 25 years have gone by since Logistics Decisions Inc. was founded.
Today we employ nearly 500 truckers annually. Each driver is a specialist with unique types of equipment, all are experts in a specific geographical region of Canada or the USA, and each one has proven his/her salt over the years.
Now we ship a wide array of products, ranging from 200 lb pallets to 200,000 lb oversized equipment, for customers across North America.
We’re still a family business, with Tim’s son, Adam Quinlan, leading our second generation. We may ship more freight than we did back in the 90’s, but we still stick to the same proven methods for every shipment, that our loyal customers rely on:
- Advance Communication
- Eliminate problems early
- Constant shipment monitoring
Logistics Decisions is like no other. Dozens of big multinational carriers compete to see which can be a few dollars cheaper than the other. To them, your shipments are one of 10,000 other 9-digit pro numbers.
At Logistics Decisions, we know you personally. We understand your shipping needs. When you ship with Logistic Decisions, rest assured, no matter what it takes, 24 hours/7 days a week, we will do everything possible to make sure your delivery is on time and error free.
We are still just as determined as we were in 1998, to never let our customer down.